LEX 95192 — formal s24AB consultation response: revised scope (due 26 Nov 2026)
Dear FOI Team, Re: LEX 95192. This is my response to your section 24AB consultation letter of 12 November 2026. I am responding before the 26 November deadline. I do not withdraw my request. I revise **LEX 95192 only** as follows. Please supply final, approved documents **in force on 9 October 2026**, confined to incoming customer correspondence, complaint triage and decisions to escalate or restrict customer contact: 1. The current agency policy or approval framework governing whether automated classification, generative AI or external large language models may be used in those functions, including any prohibition and requirements for human review. 2. The current final policy or procedural instruction, if held, on whether complaint volume, FOI activity or correspondence frequency may be considered in Managed Service Plan or customer-contact restriction decisions, including safeguards. Please exclude identical materials already published in the Operational Blueprints and LEX 88368 i...