FOI Warfare

Dear Freedom of Information Officer, RE: REQUEST UNDER THE FREEDOM OF INFORMATION ACT 1982 — AI-ASSISTED COMPLAINT HANDLING, ADMINISTRATIVE RESTRICTIONS AND PERSONAL RECORDS I am requesting access to documents under section 15 of the Freedom of Information Act 1982. I am an NDIS participant living without fixed accommodation in Warrnambool, Victoria. I use artificial intelligence as an aid to comprehension, document analysis and written communication. My use of AI is documented in a clinical occupational therapy report prepared by Michael Lewis of Ability Action Australia on 23 June 2026. I seek records held by Services Australia concerning how my communications were received, classified, routed, reviewed and acted upon. This request is prompted partly by Services Australia's published Complaints and feedback privacy notice, which acknowledges that AI-enabled tools may assist with the routing, categorisation and preparation of responses to customer feedback. I do not assume t...

Dear Graeme and the National Customer Service Line Team, Re: CAS-2634696-N6Q0V3 | APM / Workforce Australia Formal Records & Outstanding Reimbursement Thank you for your response. As formally documented, due to my autism and associated communication barriers, I require all dispute handling and updates to remain strictly in writing via email. 1. Identity Verification & Provider Confirmation My identifying particulars on file are: - Name: Thomas Brecelic (also registered as Ivan Brecelic / Ivan Thomas Brecevic) - Date of Birth: 8 March 1968 - Centrelink Payment: Disability Support Pension (DSP) - Registered Postal Address: Open Place, Suite 1 / 8 Bromham Place, Richmond VIC 3121 - Customer Reference Number: [CRN Redacted] Kylie and the management team at APM Box Hill (copied) are thoroughly familiar with my identity, my registered email address, and my file history, including the historical managed communication restrictions. 2. Outstanding Monies & $100 Phone Reimbursem...

Dear Complaints Resolution and Referral Service (CRRS) and DEWR Oversight Teams, Re: Formal Complaint — APM Box Hill / The Loft Café Placement Failure & Workplace Mismanagement Individual: Thomas Brecelic (also registered as Ivan Brecelic / Ivan Thomas Brecevic) Date of Birth: 8 March 1968 Centrelink Customer Reference Number (CRN): [ID Number Redacted] Centrelink Status: Disability Support Pension (DSP) NDIS Participant Number: 567168465 Linked DEWR Reference: CAS-2634696-N6Q0V3 Official Contact Address: Open Place, Suite 1 / 8 Bromham Place, Richmond VIC 3121 Email: thomasbrecelic@gmail.com I am writing to formally lodge a standalone complaint with the Complaints Resolution and Referral Service (CRRS) and DEWR regarding serious service failures, mismanagement of a wage subsidy placement, and retaliatory conduct by Disability Employment Services (DES) provider APM (specifically APM Box Hill). 1. Background: The Loft Café Placement Through APM Box Hill, a kitchen-hand/hospitalit...