Re: National Customer Service Line: CAS-2634696-N6Q0V3 [SEC=OFFICIAL:Sensitive, ACCESS=Personal-Privacy]
Dear Graeme and the National Customer Service Line Team,
Re: CAS-2634696-N6Q0V3 | APM / Workforce Australia Formal Records &
Outstanding Reimbursement
Thank you for your response. As formally documented, due to my autism and
associated communication barriers, I require all dispute handling and
updates to remain strictly in writing via email.
1. Identity Verification & Provider Confirmation
My identifying particulars on file are:
- Name: Thomas Brecelic (also registered as Ivan Brecelic / Ivan Thomas
Brecevic)
- Date of Birth: 8 March 1968
- Centrelink Payment: Disability Support Pension (DSP)
- Registered Postal Address: Open Place, Suite 1 / 8 Bromham Place,
Richmond VIC 3121
- Customer Reference Number: [CRN Redacted]
Kylie and the management team at APM Box Hill (copied) are thoroughly
familiar with my identity, my registered email address, and my file
history, including the historical managed communication restrictions.
2. Outstanding Monies & $100 Phone Reimbursement
APM remains accountable for outstanding monies owed to me, specifically the
unfulfilled $100 telephone reimbursement commitment previously approved.
Please ensure this reimbursement is processed to my nominated banking
details on record.
3. Complaint Investigation & Audit Trail
Please proceed with the formal investigation under CAS-2634696-N6Q0V3 in
writing, including:
- Full unedited disclosure of the complaint entries and provider case notes.
- The audit trail of the compliance demerits imposed on 15 September 2023
and 15 January 2024.
- Written confirmation that these disputed entries have been purged and not
shared with other agencies.
Yours faithfully,
Thomas Brecelic (Ivan Brecelic / Ivan Thomas Brecevic)
thomasbrecelic@gmail.com
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